|Megabus on deck at Union Station in D.C.|
When you want to how to contact Megabus it's usually to make or change a reservation. The website http://us.megabus.com seems to be the best place to book the trip. I have found the phone number to be the best to make a change or confirm. It has taken me as plong as 45 minutes to speak with a live person at 877-GO2-MEGA (1-877-462-6342). If you contact Megabus by phone, be sure to have a full battery.
I have also found the following contacts to be helpful.
Megabus uses the email address of firstname.lastname@example.org for customer service issues. I used the email address to get a refund from a bad experience. The responses took anywhere from a few hours to days. The written record helped but I still had contact Megabus by phone a few times.
Delays are announced via email@example.com. Make sure that this address is whitelisted so the messages will come through. It is an unmonitored automated system. No response will be given. At the time of booking, riders can register for an automated text messages. It is for alerts only so you can't contact Megabus by text message.
Not listed on the website is another phone number so you can contact the customer service department. The number is 908.282.7420. Megabus representatives on this line help with customer service related issues only. They do not make reservations.
Another piece of contact information for Megabus is the emergency number of 888.970.723. Riders are instructed to call 911 to receive emergency help from local authorities.
Recap of contact information:
Customer service - firstname.lastname@example.org
Service alerts arrive from - email@example.com
PR Department - firstname.lastname@example.org
Reservations - 1.877.GO2.MEGA
Customer service 1. 888.970.7233
Emergency only 1.888. 970. 7233
4400 S. Racine Ave.
Chicago, IL 60609
You can contact Megabus online
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